Fees for Lost or Damaged Material
We don't charge late fines but replacement charges and processing fees apply for items that are lost or damaged. Lost charges are applied at 28 days past the due date.
Payments for lost or damaged materials are non-refundable. If you have questions about items that may be lost, please speak with staff about your options. Do not pay for lost materials unless you are confident that they will not be located.
If materials are not returned within 60 days once they are considered ‘Lost’, charges will not be removed from your account.
If you have an outstanding balance on your account from a lost or damaged item, you can conveniently pay your fines online.
Lost items or major damage to items (e.g. water damaged, many torn or missing pages) | Charge |
Books, DVDs, CDs, Video Games, Digital Audiobooks and CD-ROMs | Full retail price + $10 processing fee per item |
Paperbacks | Full retail price + $5 processing fee per item |
Periodicals (e.g. Magazines, Newspapers, etc.) | Full retail price (no processing fee) |
Caring Community Kits | $150 for full kit + $10 processing fee per item |
Chromebook Laptop Kit ENTIRE KIT | $562 for full kit + $10 processing fee per item |
Chromebook Laptop Kit: Power Adaptor | $12 (no processing fee) |
CO2 Monitor Kits | $305 for full kit + $10 processing fee per item |
E-Reader ENTIRE KIT (Black & White) | $212 + $10 processing fee |
E-Reader Only (Black & White) | $150 + $10 processing fee |
E-Reader ENTIRE KIT (Colour) | $240 + $10 processing fee |
E-Reader Only (Colour) | $190 + $10 processing fee |
E-Reader Case (Black & White or Colour) | $40 (no processing fee) |
E-Reader Pencil Case (Black & White or Colour) | no charge |
E-Reader Adaptor (Black & White only) | $12 (no processing fee) |
LEGO Kits | $30 + $10 processing fee |
DUPLO Kits | $50 + $10 processing fee |
Puppet Kits | $35 full kit + $10 processing fee |
Puzzles & Board Games | Full retail price + $10 processing fee per item |
STEAM Kit: Edison Robot ENTIRE KIT | $180 + $10 processing fee |
STEAM Kit: Edison Robot | $170 + $10 processing fee |
STEAM Kit: Makey Makey ENTIRE KIT | $80 + $10 processing fee |
STEAM Kit: Makey Makey Circuit Board | $60 + $10 processing fee |
STEAM Kit: Micro:bit ENTIRE KIT | $44 + $10 processing fee |
STEAM Kit: Micro:bit Board | $24 + $10 processing fee |
STEAM Kit: Cases for STEAM Kits | $10 (no processing fee) |
USB Cord | $10 (no processing fee) |
Replacing Your Library Card
If you've lost your NVDPL card, come see us at the Circulation Desk to get a replacement for just $3. Alternatively, you can download our mobile app to get a digital copy of your card!
If your card is worn, you can bring it in and we'll replace your card for free as long as you return it!