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Need help with ebooks or other digital content?
We’re here to help!

Use this form to contact us for troubleshooting e-resources.

  • Looking for instructions? Click the "Tutorials" button on the right side of the screen and select the resource you want to learn more about.

  • Note: NVDPL e-resources are only available to residents of the District of North Vancouver with NVDPL library cards in good standing (fees no more than $5).

  • Fill out the form below or call the E-Support phone line 604-990-5800 ext. 8104.

  • E-Support is usually available Monday through Friday from 9:00am-5:00pm. We will respond as soon as possible. 

E-Support Help

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Personal information you provide on this form is collected pursuant to the Freedom of Information and Protection of Privacy Act (FOIPPA) and will only be used for the purposes of contacting you about your comment/issue. Your personal information will not be released except in accordance with the FOIPPA. 

Questions about the collection of your personal information? Contact NVDPL’s Privacy Head at 604-990-5800 or at


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